HOW TO
REGISTER A NEW DEBIT/CREDIT CARD
Once you have logged into your account, you can register a new card online or via our tablet or mobile apps by clicking 'Payments', entering your card details and hitting 'submit'.
HOW TO
MAKE A PAYMENT ON TO YOUR ACCOUNT
To make payments online, login to your Spreadex account then click ‘Payments’. To make payments at www.spreadex.com via your smartphone or via our Financial Spread Betting App for iPhone go to ‘Account’, ‘Transfer Funds’ then ‘Deposit Funds’. You can also call our Customer Services Team on 01727 895 000 to make a deposit over the phone.
We welcome payment by any of the following methods:
UK debit Card (Visa, Switch/Maestro, Mastercard): Can be made online or over the phone. The first payment you make onto your account can be made online at www.spreadex.com under ‘My Account’ then ‘Deposit Funds’ or can be made over the phone by calling our Customer Services Team on 01727 895 000.
Credit Card (Visa, MasterCard): Can be made online or over the phone.
Bank Transfer: Spreadex bank details are as follows: Account Number – 70370320, Sort Code – 20 06 05. When making a bank transfer please ensure that you quote your account number as a reference.
Cheque: Should be made payable to Spreadex Ltd and must be issued from an account in your name.
Direct Debit: These may be set up over the phone or by completing and signing a Direct Debit mandate form. When statements are released every Tuesday, any amounts owing on your Spreadex account will be collected and, if you wish, any funds on your Spreadex account from closed trades can be sent to your account (if you have no open positions on your Spreadex account).
Spreadex reserves the right to charge £1 on debit card deposits under £50.
We do not accept any third party payments. We do not currently accept deposits from E-Wallets such as Moneybookers, Paypal, Neteller, Ukash etc.
HOW TO
INCREASE/DECREASE THE CREDIT LIMIT ON YOUR ACCOUNT
If you are looking to increase your credit limit, please call our Customer Services Team on 01727 895 000 or email info@spreadex.com. Please note that for applications to increase your credit limit above £2000 we would need to see additional documentation to support this request.
If you are looking to decrease your credit limit then please call our Accounts team on 01727 895 000 or emailinfo@spreadex.com and we will be happy to adjust it for you straight away. If your credit limit was supporting any margin, you would need to fund your account with sufficient cash before we could adjust your limit down.
HOW TO
MAKE A WITHDRAWAL FROM YOUR ACCOUNT
The minimum withdrawal amount is £50 cleared funds on your trading ledger that is not being used to support the margin/NTR on any open positions. If the amount available is less than £50 then you will only be able to withdraw the full amount.
To withdraw money, go to ‘My Account’, ‘Withdraw Funds’ and then follow the on-screen instructions:
You may also make a request to withdraw money over the phone, calling our Back Office team on 01727 895 000 or via email at info@spreadex.com. All money withdrawn to a card must be back onto the card that was used to deposit funds. The maximum withdrawal amount onto a card is £25,000, apart from Mastercard which is £2500, at any one time, although you are able to make multiple withdrawals in one day.
We are now able to offer card withdrawals which you’ll receive within 2 hours of your withdrawal being approved. Unfortunately, some card issuers are unable to accept funds via this relatively new method, and in such circumstances payments back to these cards will take the more traditional 2 – 5 days to be received. Any Bank Transfer should be in your account within 2 working days.
Aside from card payments, we are happy to send you a cheque, make a bank transfer or if you have a Direct Debit set up transfer any credit back to you through that as outlined in 'How can I make a payment on to my account?' above.
International bank transfers and bank transfers in currencies other than sterling will be subject to additional charges.
HOW TO
REQUEST A CHAPS SAME-DAY TRANSFER
You can make a CHAPS same-day transfer, although it is subject to a £25 charge. For amounts over £50,000 the deadline to ensure delivery in your account on that day is 10:00 and for amounts under £50,000 the deadline is 13:00.
International bank transfers and bank transfers in currencies other than sterling will be subject to additional charges.
HOW TO
WITHDRAW FUNDS IF YOU NO LONGER HOLD THE CARD YOU USED TO DEPOSIT
You would need to either register a new card onto your account or you can request to be paid via cheque or bank transfer.
HOW TO
USE PINGIT
It is possible to pay using Barclay's Pingit. Simply download the Barclay's Pingit app (no need to be a Barclay's customer), search for Spreadex in the Business Directory and then transfer the funds.
SPREADEX
AUTHORISED, REGULATED AND REGISTERED BY THE FCA
In relation to financial and sports spread betting, Spreadex Limited is authorised, regulated and registered by the Financial Conduct Authority (FCA), registration number 190941. The Financial Conduct Authority is based at 12 Endeavour Square, London E20 1JN and http://www.fca.org.uk/. In placing a spread bet, you are entering into a contract which is legally enforceable by virtue of section 412 (or any other superseding section) of the Financial Services and Markets Act 2000.
In relation to fixed odds, Spreadex Ltd is licensed and regulated by the Gambling Commission under licence no 000-008835-R-104580-004.
In relation to casino betting, Spreadex Ltd is operating under an AGCC approved Business Association with Net Entertainment Alderney Ltd, License #084.
SPREADEX
CLIENT MONEY PROTECTION
Spreadex is authorised and regulated by the UK Financial Conduct Authority (FCA) and as such we are subject to the FCA’s client money rules when we receive and handle funds belonging to our clients. The purpose of the client money rules is to ensure that an authorised firm provides adequate protection for funds which it holds for its clients by requiring on a mandatory basis the separation of client funds from the firm’s own funds, other than in limited prescribed circumstances.
This mandatory separation of our clients’ funds from our own proprietary funds is achieved by our holding funds which our clients pay over to us in a segregated bank account which our bankers have acknowledged to be a client money account.
By operation of the FCA’s client money rules the client funds which we hold in that account is subject to the terms of a trust which applies automatically by virtue of section 139(1) of the Financial Services and Markets Act 2000. That trust arrangement creates a fiduciary relationship between Spreadex and its clients under which client funds held in the client money account maintained by Spreadex in its own name remain in the beneficial ownership of the clients according to their respective pro rata interests in it. Consequently money which we hold for our clients in our client money account would not be used to satisfy the claims of any other creditors of Spreadex.
The FCA’s client money rules prescribe the way in which, and the extent to which, funds are held in a client money account would be returned to clients in the event of the failure of the firm holding those funds for its clients or the bank at which a particular client money account is maintained.
Please be assured that Spreadex takes its regulatory obligations very seriously. In particular, in accordance with our obligations under the FCA’s client money rules we have taken the appropriate steps to provide client money protections for our clients.
If you have any further questions about our client money arrangements, please call us on 01727 895 000.
SPREADEX
COMPANY BANK ACCOUNT DETAILS
Barclays Bank
Account Number: 70370320
Sort Code: 20-06-05
You may deposit funds in a different currency to the one your account is denominated in and the f/x conversion will be made at Barclays’ prevailing retail rate.
HOW TO
TRADE WITHOUT HAVING TO FUND YOUR ACCOUNT
If you opened your account with a credit limit you are free to start using it straight away without the need to deposit any funds.
HOW TO
REGISTER YOUR WIFE'S/HUSBAND'S CARD
We cannot accept any third party payments. All payments must be made from an account in the name of the Spreadex account holder.
